Question 1

How long does it take to configure the integration?

Accepted Answer

Up to, but no longer than 4 weeks from contract signature to the first live event

Question 2

What type of parking passes are supported?

Accepted Answer

Event parking passes issued for the duration of a specific event are supported.

Question 3

What type of parking passes are NOT supported?

Accepted Answer

Daily/transient parking passes are not supported at this time

Question 4

What if there is poor cellular connectivity or a cell carrier outage during my event?

Accepted Answer

Prime devices are able to validate passes offline and sync transaction data to Suite at a later time for reporting.

Question 5

Is this integration real-time?

Accepted Answer

No - ParkMobile reservations are fetched every 15 minutes. There could be up to a 15 minute delay between a pass being sold and that pass being created in ParkHub’s system

Question 6

Do I have to wait until the integration is live to start selling passes?

Accepted Answer

No - you may begin sales at any point in the integration process. Once the integration configuration is complete and the integration is live, ParkHub will be able to validate all unredeemed previously sold passes.

Question 7

Do I have to wait until the integration is live to start scanning passes?

Accepted Answer

No - you may start scanning passes at any point in the integration process. Before the integration is live, you can reject any passes that have already been redeemed. However, you will not be able to reject invalid passes or passes that are redeemed at the wrong location.

Question 8

What happens if LTE/Data connectivity is interrupted during parking?

Accepted Answer

ParkHub validates ParkMobile reservations - even with poor or no LTE connectivity.

ParkHub’s Prime mPOS devices are powered by LTE connectivity. In the event of an LTE outage or network slowdown caused by high traffic, Prime devices will automatically fall back into offline mode, seamlessly allowing your attendants to continue to validate passes without connectivity.

When the Prime device detects that LTE connectivity is restored, the device will automatically switch to online mode, and any offline data will sync to the cloud.

Question 9

Can I see how many passes were sold for my event in Suite?

Accepted Answer

Yes – you can see the total number of passes that are associated with your Event in the Live application of Suite, under the prepaid widget https://live.parkhub.com/.

**Please note: this number may not appear until the morning of your event.

The number of passes associated with that event will be displayed in each lot tile.

**Please note – this is the total number of passes for the event, not just the number of passes issued for that specific lot.

If it’s past 10:00 AM Central time or parking is about to begin and the pass count is missing or incorrect, reach out to ParkHub support at support@parkhub.com.

Question 10

What options do I have for Access Control?

Accepted Answer

You can find your access control settings at https://admin.parkhub.com/user-options

With the integration in place, you will be able to reject passes that:

1. Have already been claimed
• Select “Duplicate barcodes will be rejected”
2. Are valid but belong in a different lot/garage
• Select “ Barcodes scanned on the wrong lot will be rejected”
3. Are not valid at any of your locations
• Select “Invalid barcodes will be rejected”

When a pass is rejected for any of the reasons listed above, your attendant’s Prime device will display an error message that says why.

Question 11

What if I need to add a location to the integration?

Accepted Answer

If you need to add a lot or garage to your configuration:

1. Contact your Arrive rep and request for that location to be added for event parking sales

2. Create the Lot in Suite at https://admin.parkhub.com/create/lot

3. Contact your Client Success Manager (with support@parkhub.com copied) and ask them to approve your newly created Lot. Be sure to mention that you need the Lot added to your integration configuration.

4. It can take up to a week for us to update the configuration. Your CSM will let you know once you’re all set to start scanning passes in your new location.

Question 12

What should I do if something isn’t working correctly?

Accepted Answer

If you believe that the integration isn’t working correctly, (for example, if all passes are scanning as invalid) please reach out to ParkHub Support:

• support@parkhub.com
• (214) 935-9098
• Live Support available from 7AM to 11PM Central, 7 days a week

When you reach out, please provide the following info to your support rep:

• The location/parking operation you are calling from
• The name of the Event you are experiencing issues with
• The error message that you are seeing
• If possible, an example of a barcode from a pass that isn’t being accepted as expected

Ticketing & Reservation Integration

ParkMobile

With the Integration in place you will be able to:

Experience Seamless Validation with ParkHub + ParkMobile

Validation Efficiency

Advanced Access Control

Robust Analytics & Insights

Jerry Jones Jr

Frequently Asked Questions

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