LONG PARKING WAIT TIMES
Customers would experience 45 minute to 1 hour wait times just to park. Some customers would even miss the show they paid for by the time they found a spot and parked. Post-event customer satisfaction ratings reflected this, showing a 55% positive rating.
POOR CUSTOMER PAYMENT OPTIONS
BB&T Pavilion frequently encountered credit card transaction failures due to weak connectivity around the building. This led to missed revenue opportunities and frustrated customers.
PREVALENT CASH SLIPPAGE
Additionally, theft by parking attendants was cited as the biggest staff issue before ParkHub. Using a system of rollover tracking devices with integrated clickers to count vehicles, coupled with manual cash accounting procedures, slippage was prevalent and difficult to track.