Question 1

What use-cases are supported?

Accepted Answer

ParkHub and Tickets.com have partnered to offer an integrated solution that will allow ParkHub to validate parking passes issued via the Tickets.com/Provenue reservation platform, providing instant confirmation of validity and access.

Prior to integrating ParkHub and TDC, you will first need to:
• Set up all of the lots that will need to be integrated in ParkHub Suite.

With the integration in place, you will be able to:
1. Scan and validate TDC passes on event day (print-at-home, mobile, and hard passes)
2. Receive instant confirmation of the status of that pass:
• Pass is valid
• Pass is valid for another location
• Pass was already claimed
• Pass is invalid
3. View and export data from ParkHub Suite that will show you:
• Who redeemed their pass
• Where it was redeemed
• When it was redeemed

Question 2

Do I have to wait until the integration is live to start issuing passes?

Accepted Answer

No - you may begin issuing passes at any point in the integration process. Once the integration configuration is complete and the integration is live, ParkHub will be able to validate all unredeemed previously issued passes.

Question 3

Do I have to wait until the integration is live to start scanning passes?

Accepted Answer

No - you may start scanning passes at any point in the integration process. Before the integration is live, you can reject any passes that have already been redeemed. However, you will not be able to reject invalid passes or passes that are redeemed at the wrong location.

Question 4

Are Mobile QR Codes supported?

Accepted Answer

Yes - ParkHub’s Prime mPOS devices are able to scan and validate both printed and digital QR codes and barcodes.

Question 5

Are Custom Printed passes/hang tags supported?

Accepted Answer

Parkhub’s Prime mPOS devices are able to scan and validate most standard barcode formats, including QR, Code 128, and interleaved 2-of-5.

If you’re working with a vendor to print passes on custom ticket/hang-tag stock, please reach out to your Client Success Manager before ordering the full print run and provide them with a proof. We’d be happy to test and verify compatibility on your behalf.

Question 6

What happens if LTE/Data connectivity is interrupted during parking?

Accepted Answer

ParkHub validates TDC passes - even with poor or no LTE connectivity.

ParkHub’s Prime mPOS devices are powered by LTE connectivity. In the event of an LTE outage or network slowdown caused by high traffic, Prime devices will automatically fall back into offline mode, seamlessly allowing your attendants to continue to validate passes without connectivity.

When the Prime device detects that LTE connectivity is restored, the device will automatically switch to online mode, and any offline data will sync to the cloud.

Question 7

Do I need to cut off sales and transfers prior to the start of parking?

Accepted Answer

No - you may continue sales/transfers/cancellations up to and past the start of your event. ParkHub receives incremental updates from TDC to ensure that any changes are captured.

Question 8

Can I see how many passes were issued for my event in Suite?

Accepted Answer

Yes – you can see the total number of passes that are associated with your Event in the Live application of Suite, under the prepaid widget https://live.parkhub.com/.

**Please note: this number may not appear until the morning of your event.

The number of passes associated with that event will be displayed in each lot tile.

**Please note – this is the total number of passes for the event, not just the number of passes issued for that specific lot.

If it’s past 10:00 AM Central time or parking is about to begin and the pass count is missing or incorrect, reach out to ParkHub support at support@parkhub.com.

Question 9

What options do I have for Access Control?

Accepted Answer

You can find your access control settings at https://admin.parkhub.com/user-options

With the integration in place, you will be able to reject passes that:

1. Have already been claimed
• Select “Duplicate barcodes will be rejected”
2. Are valid but belong in a different lot/garage
• Select “ Barcodes scanned on the wrong lot will be rejected”
3. Are not valid at any of your locations
• Select “Invalid barcodes will be rejected”

When a pass is rejected for any of the reasons listed above, your attendant’s Prime device will display an error message that says why.

Question 10

What if I need to add a location to the integration?

Accepted Answer

If you need to add a lot or garage to your configuration:

1. Create the Lot in Suite at https://admin.parkhub.com/create/lot

2. Contact your Client Success Manager (with support@parkhub.com copied) and ask them to approve your newly created Lot. Be sure to mention that you need the Lot added to your integration configuration.

3. When you reach out, be sure to let your CSM know which Sections are allowed to park in that lot.

4. It can take up to a week for us to update the configuration. Your CSM will let you know once you’re all set to start scanning passes in your new location.

Question 11

Are there any special considerations I need to be aware of?

Accepted Answer

Please ensure that all of your TDC parking events are loaded into the ParkHub Data Feed, and that Sales Calendar Access is enabled

Question 12

What should I do if something isn’t working correctly?

Accepted Answer

If you believe that the integration isn’t working correctly, (for example, if all passes are scanning as invalid) please reach out to ParkHub Support:

• support@parkhub.com
• (214) 935-9098
• Live Support available from 7AM to 11PM Central, 7 days a week

When you reach out, please provide the following info to your support rep:

• The location/parking operation you are calling from
• The name of the Event you are experiencing issues with
• The error message that you are seeing
• If possible, an example of a barcode from a pass that isn’t being accepted as expected

Question 13

Is NFC barcode validation supported?

Accepted Answer

Not currently at this time

Ticketing & Reservation Integration

Tickets.com

With the Integration in place you will be able to:

Experience Streamlined Gate Management with ParkHub + Tickets.com

Validation Efficiency

Advanced Access Control

Robust Analytics & Insights

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See Who’s Thriving with ParkHub + Tickets.com

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Frequently Asked Questions

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