Question 1

What use-cases are supported?

Accepted Answer

ParkHub and SpotHero have partnered to offer an integrated solution that will allow ParkHub to validate event passes sold via the SpotHero and ParkingPanda reservation platforms. For each event sold via SpotHero or ParkingPanda, bookings will be created in ParkHub’s system as prepaid passes. Parking attendants will be able to scan prepaid passes and reject any invalid passes, prevent multiple uses of single-use passes, and enforce access control.

Prior to integrating your ParkHub and SpotHero locations, you will first need to:
• Set up all of the lots that will need to be integrated into ParkHub’s Suite.
• Set up all of the locations that will need to be integrated on SpotHero or ParkingPanda for event parking sales.

With the integration in place, you will be able to:
1. Scan and validate SpotHero or ParkingPanda reservations on event day (print-at-home and mobile passes)
2. Receive instant confirmation of the status of that reservation:
• Reservation is valid
• Reservation is valid, but for another location
• Reservation was already claimed
• Reservation is invalid
3. View and export data from ParkHub Suite that will show you:
• Who redeemed their reservation
• Where it was redeemed
• When it was redeemed

Question 2

Do I have to wait until the integration is live to start selling passes?

Accepted Answer

No - you may begin sales at any point in the integration process. Once the integration configuration is complete and the integration is live, ParkHub will be able to validate all unredeemed previously sold passes.

Question 3

Do I have to wait until the integration is live to start scanning passes?

Accepted Answer

No - you may start scanning passes at any point in the integration process. Before the integration is live, you can reject any passes that have already been redeemed. However, you will not be able to reject invalid passes or passes that are redeemed at the wrong location.

Question 4

What happens if LTE/Data connectivity is interrupted during parking?

Accepted Answer

ParkHub validates SpotHero and ParkingPanda reservations - even with poor or no LTE connectivity.

ParkHub’s Prime mPOS devices are powered by LTE connectivity. In the event of an LTE outage or network slowdown caused by high traffic, Prime devices will automatically fall back into offline mode, seamlessly allowing your attendants to continue to validate passes without connectivity.

When the Prime device detects that LTE connectivity is restored, the device will automatically switch to online mode, and any offline data will sync to the cloud.

Question 5

Can I see how many passes were sold for my event in Suite?

Accepted Answer

Yes – you can see the total number of passes that are associated with your Event in the Live application of Suite, under the prepaid widget https://live.parkhub.com/.

**Please note: this number may not appear until the morning of your event.

The number of passes associated with that event will be displayed in each lot tile.

**Please note – this is the total number of passes for the event, not just the number of passes issued for that specific lot.

If it’s past 10:00 AM Central time or parking is about to begin and the pass count is missing or incorrect, reach out to ParkHub support at support@parkhub.com.

Question 6

What options do I have for Access Control?

Accepted Answer

You can find your access control settings at https://admin.parkhub.com/user-options

With the integration in place, you will be able to reject passes that:

1. Have already been claimed
• Select “Duplicate barcodes will be rejected”
2. Are valid but belong in a different lot/garage
• Select “ Barcodes scanned on the wrong lot will be rejected”
3. Are not valid at any of your locations
• Select “Invalid barcodes will be rejected”

When a pass is rejected for any of the reasons listed above, your attendant’s Prime device will display an error message that says why.

Question 7

What if I need to add a location to the integration?

Accepted Answer

If you need to add a lot or garage to your configuration:

1. Contact your SpotHero or ParkingPanda rep and request for that location to be added for event parking sales
2. Create the Lot in Suite at https://admin.parkhub.com/create/lot
3. Contact your Client Success Manager (with support@parkhub.com copied) and ask them to approve your newly created Lot. Be sure to mention that you need the Lot added to your integration configuration.
4. It can take up to a week for us to update the configuration. Your CSM will let you know once you’re all set to start scanning passes in your new location.

Question 8

Are there any special considerations to be aware of?

Accepted Answer

Yes - please notify your Client Success Manager if:

• You need to rename a lot in Suite that is integrated with SpotHero or ParkingPanda reservations
• You add or delete a location in your SpotHero or ParkingPanda seller account

Question 9

What should I do if something isn’t working correctly?

Accepted Answer

If you believe that the integration isn’t working correctly, (for example, if all passes are scanning as invalid) please reach out to ParkHub Support:

• support@parkhub.com
• (214) 935-9098
• Live Support available from 7AM to 11PM Central, 7 days a week

When you reach out, please provide the following info to your support rep:

• The location/parking operation you are calling from
• The name of the Event you are experiencing issues with
• The error message that you are seeing
• If possible, an example of a barcode from a pass that isn’t being accepted as expected

Ticketing & Reservation Integration

SpotHero

With the Integration in place you will be able to:

Experience Seamless Validation with ParkHub + SpotHero

Validation Efficiency

Advanced Access Control

Robust Analytics & Insights

Jerry Jones Jr.

Frequently Asked Questions

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